» Refund Policy

📦 Digital Products — Final Sale, With Clear Exceptions

Digital files can't be returned once downloaded, so sales are final as a rule. But we do refund in specific, defined situations — delivery failures, and copyright or watermark problems in products we have guaranteed. Those rules are set out below in full.

The General Rule

Refund Not Avilable

All our products are digital files (ZIP, MP4, PNG, WAV, DNG, etc.) delivered instantly. Once downloaded, a digital file cannot be "returned" the way a physical product can. So all sales are final — except in the cases described on this page. We do not refund for change of mind, an accidental purchase, or a product you no longer need.

1. Delivery & Technical Problems

We stand behind every product we sell. If any of these happen, we will resolve it — fast:

✓ Your download link is broken or expired
✓ The ZIP file is corrupted or incomplete
✓ You received the wrong product files
✓ Files do not match the description on the product page
✓ A bundle contains 50% or more fewer files than the quantity advertised (e.g. a 1,000+ reels bundle delivering fewer than 500)
✓ Double payment was charged for the same order

In these cases we will re-send your files, provide a replacement, or issue a full refund — whichever is appropriate. Report within 48 hours.

2. Copyright & Watermark Problems

Most of our catalogue is curated rather than produced by us, and we do not guarantee that content is copyright-free or watermark-free unless the product page says so. What you're entitled to depends on which category the product falls into. The categories are defined in Section 6 of our Terms .

Category A — “Created by PUJA STORE”

Content we produced ourselves, marked as such on the product page. We guarantee it is free of third-party copyright and watermarks.

If 25% or more of the files are affected → full refund, plus a goodwill payment of an extra 10% of what you paid (minimum ₹50). We made it, so a shortfall is ours to answer for.

Category B — Labelled “copyright-free” or “no watermark”

Not created by us, but described on the product page as copyright-free or watermark-free.

If 50% or more of the files are affected and unusable → full refund.

Category C — Everything else (default)

Any product whose page makes no claim about origin, copyright, or watermarks.

Sold as-is. No refund is available on copyright or watermark grounds , and the 25% / 50% thresholds do not apply.

Below the relevant threshold, we will replace affected files wherever we can, but a refund is not available. Claims of this kind must be raised within 7 days of purchase.

3. How We Assess a Claim

The thresholds above are percentages of the whole bundle, so a claim has to be measured against the whole bundle.

Checking or publishing a small number of files from a large bundle doesn't show that 25% or 50% of it is affected. Uploading two or three reels out of 1,000–3,000 and getting a claim on them isn't, by itself, grounds for a refund.
A single copyright claim, strike, or takedown on one video doesn't meet the threshold on its own.
Please send your order ID, the affected file names, and evidence — a screenshot of the claim notice, or of the visible watermark.
We review every claim properly and come back to you the same day.

4. What We Cannot Refund

✗ You changed your mind after purchasing
✗ You purchased the wrong product by mistake
✗ You no longer need the product
✗ A watermark or copyright issue in a Category C product, which is sold as-is
✗ A copyright issue in a Category A or B product that falls below the 25% / 50% threshold (we will replace files instead)
✗ The files don't work with a specific software version not mentioned in the description
✗ Views, followers, engagement, monetisation, reach or earnings not meeting expectations — we sell the content, not the results (see Section 10 of our Terms )
✗ General dissatisfaction where the content matches the description and quantity advertised
✗ A product not carrying resale rights turning out to be unsuitable for reselling — resale is only permitted where the product page grants it (see Section 4 of our Terms )

5. How to Raise a Claim

Message us on WhatsApp — within 48 hours for a delivery or technical problem, or within 7 days for a copyright or watermark claim — with:

Your order ID or payment reference number
A brief description of the issue
The affected file names, for a copyright or watermark claim
A screenshot of the claim notice or watermark, if applicable

We typically respond within 15–30 minutes and resolve issues on the same day. Approved refunds are returned to your original payment method through Cosmofeed, normally within 5–7 working days.